Our Services

We offer a range of services to patients registered in our clinic:

  • Medical consultations and follow-ups by appointment;
  • Minor emergency medical consultations;
  • Follow-up and nursing care by appointment;
  • Consultations with our medical partners;
  • Prevention and screening of STBBIs (sexually transmitted and blood-borne infections) and contraception;
  • Adapted access.

The Clinique médicale des Collines operates on an advanced access basis, that is, it provides timely access to healthcare services. Several time slots for your doctor or nurse practitioner are available for urgent or short-term appointments. Another portion of the time, slots are reserved for follow-up appointments scheduled in advance.

When you make an appointment, it is important to specify the reason for the consultation and to give sufficient details so that we are able to offer you the time needed with your health professional.

We work as a team. If your doctor or specialized nurse practitioner is not available, we will arrange an appointment with another member of the clinic’s professional staff. There is also the possibility of being referred to the urgent care clinic.

During your visit, you may also meet with a nurse to do some routine check-ups, take your vital signs, and provide educational information upon your doctor’s request.

Medical visits by appointment with your family doctor or specialized nurse practitioner.

Find out about how to make an appointment here

Important information:

    • We recommend that you arrive 15 minutes prior to your appointment.
    • Always have your health insurance card ready.
    • Bring an up-to-date list of your medications.
    • Prepare your list of questions and notify the nurse or doctor at the beginning of the meeting of the latter; this will allow us to better target your needs during the appointment and to prioritize your various requests.
  • If you are seeking immunization or desensitization, allow 30 minutes (or as directed by your healthcare provider) after your appointment for monitoring.

Medical Visits to the Urgent Care Clinic

  • The urgent care clinic is open to everyone.
  • The urgent care clinic is available for specific or minor problems with an appointment.
  • Examples: minor infections (ear aches, urinary tract infection, bronchitis), minor injuries, work-related accidents, acute eye problems (foreign body, eye pain, etc.), medication adjustment, etc.
  • Do you already have a family doctor or specialized nurse practitioner at the clinic? Please contact us before arrival; your healthcare professional may be available the same day or we may immediately offer you an appointment.
  • If you have a family doctor at another clinic, please contact the clinic for availability.
  • Please contact us prior to your departure because this service is not available at all times.
  • Since this is a walk-in service, there may be a waiting time to see the nurse or doctor.
  • Please arrive at least one hour before the end of the scheduled period.
  • Important information:
    • Always have your health insurance card ready.
    • Bring an up-to-date list of your medications.
    • Prepare your list of questions and notify the nurse or doctor at the beginning of the meeting of the latter; this will allow us to better target your needs during the appointment and to prioritize your various requests.
    • Please note that no new narcotics or controlled-use medications will be dispensed by the urgent care clinic.
  • If you have a serious and urgent condition (chest pain, difficulty breathing, etc.), please go to the emergency room of a hospital or contact 911.

Medical Visits with Medical Specialists

  • Different medical specialists offer on-site consultations and can meet with you at the request of your doctor or your specialized nurse practitioner, whether you are a patient of Clinique médical des Collines or another clinic.
  • For access to specialized services, the secretary-receptionists at the local clinic or Service Request Dispatch Center (CRDS) will contact you to arrange an appointment.
  • Important information:
    • We recommend that you arrive 15 minutes prior to your appointment.
    • Always have your health insurance card ready.
    • Bring an up-to-date list of your medications.
    • Prepare your list of questions and notify the nurse or doctor at the beginning of the meeting of the latter; this will allow us to better target your needs for the appointment and to prioritize your various requests.
    • Bring any other document deemed necessary by your health professional for your meeting with the medical specialist.

Prevention and Screening Clinic for STBBIs (Sexually Transmitted and Blood-borne Infections) and Contraception

If you are or are thinking of being sexually active, you must know how to protect yourself against STIBBs. The clinic offers a consultation service for the prevention and screening of STBBIs, as well as for contraception.

Please communicate with us for more information.

Appointments with Partner Healthcare Professionals

For appointments with other types of healthcare professionals at the clinic, or to find out how to get more information about their services, please contact their team directly:

Non-Insured Medical Services

In Quebec, most medical services are covered by the public health insurance plan when the professional consulted is part of this plan. The services covered are those that are medically required; they are paid for by the Régie and can be administered in several places.

To take advantage of these services, you must present a valid health insurance card. If your card has expired, please contact the RAMQ at 1 800 561-9749 or click here.

However, some services are not insured under the Quebec Health Insurance Act, such as asking your doctor to fill out certain insurance forms or when the services are not related to the prevention or cure of diseases.

If a health professional requires payment, make sure you get a detailed bill, understand it, and pay only for services that are not covered. If you believe you were wrongly charged, keep your bill as proof of payment. A refund claim can then be sent to the RAMQ.

In accordance with the RAMQ recommendations, the price list for uninsured medical services rendered by the clinic’s physicians is posted in the waiting room.

You may also consult it here

Note that many of these services are taxable.